Privacy Policy

This policy explains what information Timeless collects through this website, why we collect it, how long we keep it and what you can ask us to do with it. It applies to this website only.

What we collect

Information you give us

• Contact information. Your name, email address, telephone number, preferred contact method and preferred contact time.
• Property information. Location, property type, size, condition, furnishing status, current use, amenities, any current rent you choose to tell us, and any notes you add.
• Enquiry information. What you would like help with, your timeline, and the content of any message you send us.
• Consent records. Whether you consented to us contacting you about your enquiry, and separately whether you opted in to occasional insights.

Information collected automatically

• Analytics information. Aggregated, privacy-preserving measurements of page views and site performance. We use Cloudflare Web Analytics, which does not use cookies and does not fingerprint visitors.
• Security information. Technical request data used to protect the forms from automated abuse, including a network-level country indication and the browser user agent.
• Campaign attribution. Where a link you followed carried campaign parameters, those parameters are recorded with your enquiry so we know how you found us.

Why we collect it

• To assess the property you have told us about and to prepare a response.
• To contact you about your enquiry, using the method you chose.
• To provide services if you go on to engage us.
• To protect the website and its forms from spam and automated abuse.
• To understand, in aggregate, how the website is used and how it performs.
• To send occasional insights, only where you have separately opted in. We do not add enquirers to a mailing list automatically.

What we do not do

• We do not sell your information.
• We do not share it with third parties for their own marketing.
• We do not use your property details for any purpose other than assessing and responding to your enquiry, and providing services if you engage us.
• We do not enrol you in marketing communications without a separate, explicit opt-in.

Who processes your information

We use a small number of service providers to run this website:

• Cloudflare. Website hosting and delivery, form processing, database storage, bot protection (Turnstile) and privacy-preserving analytics.
• A transactional email provider. Used to deliver the notification of your enquiry to us and an acknowledgement to you.

These providers process information on our instructions. Where they are located outside India, information may be transferred internationally in the course of providing those services.

Cookies

This website does not set advertising or tracking cookies. Cloudflare Web Analytics operates without cookies. Your browser may store a temporary draft of an incomplete assessment form in session storage on your own device so an accidental reload does not lose your answers; that draft is cleared when the form is submitted or the tab is closed, and it is never sent to us.

If optional analytics or advertising tools are enabled in future, they will only load where the applicable consent requirements have been met.

How long we keep it

• Enquiries that do not proceed. Retained for a reasonable period so we can recognise you if you come back to us, and then deleted.
• Enquiries that become engagements. Retained for the duration of the relationship and for as long as needed afterwards to meet legal, tax and accounting obligations.
• Marketing consent records. Retained for as long as the consent is active, and for a period afterwards as evidence that consent was given and withdrawn.

Security

Information is transmitted over encrypted connections and stored in access-controlled infrastructure. Uploaded photographs, where the feature is enabled, are stored in a private bucket that is not publicly readable. Access is limited to people who need it to respond to your enquiry or deliver services. No system is perfectly secure, and we do not claim otherwise.

Your choices

You can ask us to:

• tell you what information we hold about you;
• correct information that is wrong or out of date;
• delete information we no longer need to hold;
• stop sending you insights, at any time;
• stop contacting you about an enquiry.

Write to enquiries@timelessestate.co and we will respond within a reasonable period. We may need to confirm your identity before acting on a request.

Children

This website is intended for property owners and buyers. It is not directed at children, and we do not knowingly collect information from them.

Changes to this policy

We will update this page when our practices change, and the date at the top will change with it. Where a change is significant and affects information we already hold, we will contact people who are affected.

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Who we are

Timeless operates as a short-stay property management and hospitality operations business, focused primarily on India. Full legal entity and registration details are available on request from enquiries@timelessestate.co.

Questions about this page can be sent to enquiries@timelessestate.co.